For any feedback on their premium line, please email to [email protected], 2) Live Help or Live Chat – Airasia brand new service for all registered guests with Airasia, you need to logon using your Airasia member ID in order to chat with their service agents.
No wonder most of the time I could not get through the Airasia hotlines.
If you still yet to sign-up as Airasia member, do sign-up first to use this awesome service.
Please read the below statements before using their Live Chat services. I have been using Air Asia Live Help and the line always cut off after a few minutes.
Airasia aims to halve its turnaround time for email responses to pre-flight inquiries from 24 hours to within 12 hours.
Updates: Air Asia Email and regular phone service are no longer in use anymore.